Infos clés
- Type de contrat : CDI
- Domaine d'activité : Non spécifié
- Lieu de travail : Douala
- Expérience : Débutant
- Niveau d'étude minimum : MASTER
- Salaire : à négocier
l'offre
Profil souhaité
Une personne, homme ou femme ayant entre 25 et 55 ans avec comme niveau d´étude MASTER ni plus ni moins parlant et écrivant français, anglais
Description du profil
OFFRE D´EMPLOI : Operations Manager
We’re looking for an Operations Manager to join a financial institution based in Douala. You’ll oversee our digital wallet operations and customer services teams;
Key Responsibilities:
- Develop, implement, and improve operational and customer services processes for the digital wallet business to improve efficiency, customer satisfaction and managing costs.
- Work closely with partnerships and distribution team to ensure operations from customers, network (agent/merchants) are working smoothly.
- Guarantee with your team the well performances of network operations including funding/refunding, manage the services operations from 3rd party partners, reconciliations, settlement.
- Work directly with business teams to identify operational pain points and provide workable solutions.
- Align compliance, legal, finance and other departments for key processes to manage overall digital wallet operations.
- Ensure high levels of quality and customer experience through designing efficient support processes and procedures.
- Provide oversight of digital wallet operations including the client service team and act as a point of escalation for both the team
- Minimize operational losses and failures by taking proactive measures to response to matters arising; identify and manage forward looking risks within the digital wallet operations.
- Develop a digital wallet training plan to enhance staff knowledge of the product.
- Creating reports detailing operational status, performance metrics, and identifying trends that may impact future performances
Requirements
- Bachelors or Masters degree with major in business administration.
- 4-5 years of Experience managing E-wallet or digital banking or card operations
- Advanced Excel & Powerpoint Skills
- Knowledge of debit card processing including Visa rules, rewards, fraud, chargebacks, disclosures, regulations, statements, compliance, digital wallet, BIN, and portfolio management.
- Knowledgeable of all fraud monitoring tools including, Alerts, Tokenization Notification for digital wallets.
Please send your resume to : recrutement@maclainassocies.com
Source:https://www.jobinfocamer.com/job/39280/operations-manager-a-maclain-associes
Principales tâches
Develop a digital wallet training plan to enhance staff knowledge of the product....
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